AWS Unified Operations (2025–Present) Premium support for AWS's largest enterprise customers — financial institutions, airlines, live event infrastructure, emergency services. Organizations where infrastructure failure has systemic consequences.

Kids & Families (2011–2025) What started as a compliance mandate became a global subscription business. Four device platforms across five countries. One of Amazon's first generative AI products for kids, built under COPPA with novel guardrails.

Customer Service & Retail (1998–2010) I joined Amazon when it sold books. I built self-service tools that became table stakes for e-commerce. Wine delivery. Grocery. The messy work of figuring out what customers actually need while we hyperscaled before we had a word for it.